By Malcolm Gladwell
Posted Thursday, April 11, 2002, at 12:42 PM PT
Not long ago, I took a flight on American Airlines from Seattle to
Dallas, and as I passed through the security checkpoint, on the way to the
gate, the metal detector beeped. I don't know why. I had put my change and
keys in the plastic container. But it did. So I was frisked with a wand. A
security person peered inside my bag. I had to take off my shoes so they
could be examined. Then I went to the gate and was stopped again. The
attendant motioned for me to step into a small area next to the jetway. My
bags were, as they say in the security business, "dump-searched." Every
compartment was unzipped and every toiletry examined. I took off my shoes a
second time. Again I was frisked and prodded with a wand.
To someone following behind me at the airport that day, my experience
might have seemed somewhat reassuring. I am, after all, a man in the optimum
terrorist zone of 20 to 40. My hair is a little long. My ethnicity is
uncertain: I'm definitely not a farm boy from Iowa. If you had to do a kind
of crude racial/demographic profile of the passengers traveling that day
from Seattle to Dallas "and it was, truth be told, a fairly staid bunch" you
might have singled me out as most worthy of special treatment.
But should that have made the other passengers on my flight "or the rest
of us" feel more secure? I'm not sure it should. Most of the measures
imposed since Sept. 11 don't, upon consideration, make very much sense, and
we're a long way from doing the kinds of things that might actually improve
security in a demonstrable way. My experience that day is, in fact, a good
illustration of what's still wrong with the U.S. airport security system.
Let's start with what happened to me at the metal detectors. In a recent
FAA test of the effectiveness of airport screening systems, 40 percent of
explosives, 30 percent of guns, and 70 percent of knives planted by
government agents made it through such security checkpoints. Those numbers
shouldn't come as a surprise: Picking out weapons in luggage" when, in 99.99
percent of cases there are no weapons in luggage" is quite a difficult task.
The new federal law governing airport security personnel mandates that they
receive 40 hours of training. But the people who scanned my bags seemed to
me to suffer, above all else, from boredom, and it remains unclear how 40
hours of training can overcome the structural tedium inherent in checking
endlessly for something that is almost never there. If screeners are not
sufficiently motivated now, just over six months after Sept. 11, how on
earth can we expect them to be motivated two or three years down the road?
Were I actually carrying a weapon, in other words, the odds are pretty
good that it wouldn't have been flagged at the checkpoint. In fact, it
occurred to me as my bag was checked just how easy it would be for me to
smuggle a weapon on board. I had, in my bag, a pair of dress shoes, each of
which was supported by a shoe tree, composed of two blocks of wood linked by
a long, cylindrical metal bar that, had I been so inclined, I almost
certainly could have adapted into a knife. No one, in the dozens of
occasions that I have flown in the last six months, has ever asked me to
remove my shoe treesâ€"or even wondered why a slovenly, seemingly
unpretentious man like me would be traveling with them.
Then there was the second search at the gate. In theory that sounds like
a good idea: Supplement the X-ray with a dump search. But why was that hand
search also conducted at the gate? Suppose I had a gun that could only be
found with a dump search. If I saw that I was in danger of being exposed, I
could easily take out my gun and run aboard. After all, the only things
standing between me and the plane at that point were an unarmed security
officer and a flight attendant. The logical place for a hand search is at
the security checkpoint, where there are X-ray machines, explosives
sniffers, and armed National Guardsmen all close at hand. The other thing
that was odd was that I couldn't see my bag being searched. I was off to the
side, with the frisker between me and my belongings. Surely one of the
reasons to search a person's bags is on the off chance that, unbeknownst to
him, a terrorist has slipped a bomb into his luggage. If someone dropped a
thermos full of plastique into my suitcase, it might not ring a bell with
the security person, but it certainly would with me. Why freeze me out of
the process?
Why, in fact, was I even being searched in the first place? When I landed
in Dallas and got on my connecting flight to Miami, I was pulled out at the
gate a second time, and so I asked the flight attendant taking the tickets
what about me was meriting this special attention. She told me that the
plane was still 15 minutes from departure, and I was one of the last
passengers to board. Under those circumstances "when there is time and
opportunity for a search" the stragglers often get targeted. Presumably this
is what is meant by a random search, and the airlines have all been ordered
to step up this kind of occasional scrutiny.
But how do random searches contribute to safety? The person who was
searched ahead of me at the gate in Seattle was woman in her 70s, with
bifocals and a slight stoop. What, exactly, were the odds that she would
stand up, steady herself on the back of the seat in front of her, and
politely order us, in a sweet old-lady voice, to stay calm? Would we even be
able to hear her if she did? At the security checkpoint, I also noticed a
pilot being frisked with a wand. Why? If a pilot wants to crash a plane into
a building, after all, he scarcely needs the help of a weapon. When you are
looking for a needle in a haystack, your odds of finding that needle are not
measurably improved by conducting random searches of clumps of straw. The
most absurd extension of this principle is the new legislation's requirement
that, by the end of the year, all bags be screened for explosives. Quite
apart from the expense of buying all those machines at $1 million each and
the fact that explosives detection has a massive false positive rate, what
exactly is to be gained by adding an enormous logistical nightmare to
perhaps the most logistically challenged industry in the country?
What all this demonstrates is the folly of a system focused primarily on
the detection of weapons. The hardest task facing any would-be terrorist is
not getting his weapon on the plane. That's just a game of hide-and-seek,
and the seeker's odds in that situation are never particularly good. The
real problem for the terrorist is getting himself onto the plane. People
about to commit violent acts make mistakes. They get nervous. They have to
construct elaborate cover stories for themselves and fall back on training
that may have been conducted months or even years before in a country far
away.
Airlines do make some effort to profile potential terrorists. In the
security world, hijackers are grouped into three categories "crazies,
crusaders, and criminals"and we have useful profiles of the kinds of people
who fall into those categories. Right now, for example, the airlines already
have in place a computerized profiling system that assesses your security
risk when you buy your ticket, based on things like whether you used a
credit card, how recently you bought your ticket, and what your travel
patterns in recent months have been. (This is not, strictly speaking,
analogous to racial profiling: It's more like the kind of analysis your
credit card company does on your purchasing patterns in order to detect
suspicious use of your credit card.) That information is currently used to
determine which checked bags will be specially screened for explosives.
That's a good start. But it's only a start. That pool of people ought to
be the ones pulled aside for special screening, and that special screening
ought to be an occasion for at least a little investigation of the
passenger. Where are you headed? What do you do for a living? The way to
stop terrorism is to X-ray terrorists, not their hand luggage. This was the
most troubling thing of all in my experience that day. No one, in the course
of all that searching and frisking, ever asked me a single question except,
in the course of a body search, "Do you mind, sir, if I touch your back?" I
don't mind being touched. What I mind is a security system that doesn't make
flying more secure.
Malcolm Gladwell is a writer
with The New Yorker magazine and the author of The Tipping Point. An archive
of his work is available at gladwell.com.